Episodes
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How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios
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Practical Uses of AI in Customer Support with Craig Stoss
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Using Psychology to Thrive in Customer Support with Melody Wilding
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Creating a Healthy Mindset in Customer Support with Sarah Caminiti
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Finding Excellent Customer Support Agents in Unlikely Places
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How Intentional Gifting Creates Loyal Customers with Sarah Betts
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Turning Customers into Superfans with Brittany Hodak
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The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences
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Remote Support Team Management with Erica Clayton
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Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
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The Role of AI in Customer Support with Conor Pendergrast
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Journey Mapping the Customer's Experience with Stacy Sherman
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Balancing Inbox Coverage and Support Projects with Chase Clemons
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How to Build and Maintain an Effective Knowledge Base with Mat Patterson
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Communicating Effectively with Developers and Tech Support
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5 Easy Ways to Instantly Improve Your Customer Service in 2025
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Lessons from 20 Episodes of Happy to Help
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Cultivating a Healthy Support Team with Suneet Bhatt
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How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson
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Crisis Management Tips for Customer Success Teams
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Customer Support Strategies for a Stress-Free Holiday Season
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Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas
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How to Write Remarkable Emails for Customer Support
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Strategies for Understanding and Implementing Customer Feedback with Chase Clemons
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The Importance of Finding Your Community with Sarah Hatter
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Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time
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The Art of Training New Hires Efficiently
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The Power of Kindness in Support and Leadership with Sarah Caminiti
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How to Add After-Hours Customer Support for Small Teams
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Strategies for Working With Angry Customers
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The Evolution of Buzzsprout Support
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Tips for Hiring a Stellar Customer Support Team
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Setting Brand-Aligned Support Tone That Turns Customers into Fans
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Establishing Communication Goals for Your Support Team
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From Perfectionism to Mastery: How Real Mistakes Build Customer Loyalty
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The Transformative Power of Empathy in Customer Support
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We're Happy to Help