Episodes
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Live from Hospitality Tech Expo: Tech Stacks, Change, Pre-Openings and Allergens
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Bonus Clip: Map the Guest Journey Before Buying Tech | Chris Fletcher
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Bonus Clip: Catch Customers Before They Churn | Arun Kumar
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Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier
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Bonus Clip: Five iPads in a Car Built a Loyalty Platform | Laurens Havenaar
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Bonus Clip: Payment Is the Wrong Time to Ask for Data | Mike Enslin
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Bonus Clip: Most AI Powered Tech Is Not Really AI | Steven Rolfe
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Bonus Clip: TikTok Is Now a Restaurant Search Engine | Kitty Newman
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Bonus Clip: Your Hotel Lobby Is Competing With Starbucks | Scot Turner
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Bonus Clip: How a ÂŁ30 Delivery Fee Becomes ÂŁ7 | Lawrence Pelletier
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Bonus Clip: Staff Turnover Costs ÂŁ25,000 Every 90 Days | Jonah Werth
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Bonus Clip: Best-in-Class vs All-in-One Tech | Josh Smith
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Bonus Clip: How Payment Savings Funded a New POS | William Connors
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Bonus Clip: The Wild Story Behind Popeyes' UK Launch | William Connors
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Jade Craig - What Hospitality Can Learn From a Lifetime of Building Communities
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Will Fearnley-Whittingstall - Why Hospitality Cannot Afford To Become Faceless
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Aaron Resch - What Operators Actually Need From Technology
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Max Shipman - The Hospitality Marketing Channel Nobody Measures
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Loyalty Starts Before the Order - by Georgina
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Charlie Wood-Jones - The Biggest Asset Most Restaurants Ignore
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Pete Hurley - Is Fractional Talent Hospitality’s Future?
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The Welcome You Never Sent - by Georgina
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Clare Reid - When Data Helps Hospitality Feel Human
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Kevin Kosiewicz - The Truth About Digital Transformation in Restaurants
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Thomas Arnold - How Content Builds Clients Before Revenue
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Bonus Clip - CaptiveWiFi Platform Update: Live Guest Dashboard, Gamification and What's Coming Next
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The Guest Who Came Back and the Moment You Almost Missed at Hospitality Tech 360
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Natalie Dunning - The New Rules of Guest Discovery in Hospitality
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Chloe Dodd & Alex O'Reilly - The Gap Between Ops and Sales No One Owns
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Tom Stanley - The Business Side of Hospitality Nobody Talks About
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Catherine Gwynne - Designing Restaurants That Guests Remember
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Yaro Tsyhanenko - The Invisible Gap Between Kitchen and Guest
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Gabrielle Goode - Marketing That Creates Lasting Memories
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Bonus - KAM Pub Spotlight - The Pub Customer Perpsective
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Rosie Lewis-Marsh - Why Hospitality Does Not Need More Leads
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Massimo Montone - Why Hospitality Still Needs to Feel Human
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Oliver & Chris - The Human Side of Payments: How YetiPay Is Helping Hospitality Finally Feel It
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Mark Withington - Why Hospitality Needs Better Data, Not More Dashboards
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Jonatan Rasmussen - The Future of Hospitality Training and Communication
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Rosie Akenhead - How Better Data Builds Better Guest Moments
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Edd Bower - How Operators Can Personalise at Scale
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Simon Anderson - The Secret to Building a Food Hall That Lasts
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Ed Christmas - Boosting Bookings, Secrets of Hospitality Sales
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Glenda Barber - How Community Is Redefining Hospitality Marketing
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Alana Bralsford & Eve Williamson - How This Startup Is Changing Food Allergy Safety Forever
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Matt Serwin - Stop Sending Emails. Start Building Relationships.
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Charlton Santana - Why Your Guests Don’t Want an App — They Want an Answer
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Guy Weiss - Building a Calmer, Smarter Way to Message at Work
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Richard Liverman - Don’t Be Boring: How to Build Brand DNA That Lasts
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Olivia Fitzgerald - Hospitality’s Hidden Goldmine: Unlocking Data with 125 Insights